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COVID FAQ’s

Here at Rosemont House Luxury B&B I understand the toll that COVID is having on everyone from all across the world, here in Australia and particularly in Victoria. With changing travel restrictions, and the possibility of further outbreaks and lockdowns, it is continuing to make day to day decisions (especially around holidays & weekends away!) challenging to say the least. Here are some COVID FAQ’s answered to help ease your mind when considering booking at Rosemont House. 

I would like to offer some assurance to my guests who have already made bookings at Rosemont House, as well as encourage guests who are considering booking one of my rooms in the future. My flexible booking policy gives you the peace of mind to book now, pay a non refundable, transferable deposit, and pay the remaining balance on arrival, when you know your travel can proceed.

Where you are unable to travel due to forced travel restrictions or sickness related to Coronavirus, while bookings do require a $200 non refundable deposit, this deposit is transferable to ANY date to ANY person for any future stay. This is an extra step I am taking to provide you with confidence to book during these uncertain times. 

Please contact me directly should you wish to discuss the details of your booking further or have any questions prior to booking please email me at relax@rosemonthouse.com.au or phone Di on 0448 411 506.

We understand you may have some questions regarding your stay, so here are some answers to those frequently asked COVID 19 questions below.

 

Can I be distant from others at your B&B?

Both the rooms at Rosemont House Luxury B&B are self contained, this means a contactless arrival and stay is available should you wish. I usually greet you on the verandah on arrival & explain the features of your room & answer any questions about the area, but if you do not want me to do this please just let me know the evening before you arrive. My usual practice is to service rooms daily during your stay but if you do not want this either you just have to tell me or leave the “Do No Disturb” sign out so I know. Both rooms do lead onto the verandah and are approximately 4 meters apart, but at any given time you will only be sharing this space with one other couple & you have a dedicated table and chairs outside your rooms just for your use.

 

How clean is the accommodation?

I have completed a CO-VID Safe plan to ensure we have the knowledge, skills and equipment to provide our guests with a safe environment. All accommodation is given a thorough clean by myself in between visits. This includes disinfecting all contact surfaces. All linen is laundered onsite with particular detail.

 

How will you keep track of visitors should an outbreak occur?

I  have established protocols to respond to a potential outbreak onsite. A positive case of Coronavirus detected at any of our properties would result in immediate closure, reporting to the government health agency, and deep clean of the property. As part of my  CO-VID Safe plan, all guests are required to log in with our QR code on arrival.

 

Does Rosemont House Luxury B&B have any official accreditation to be COVID safe?

Thanks to some well spent time in ISO I have up-skilled and trained to be a COVID-CLEAN business. I take guest and staff safety very seriously, and I’m committed to providing you with a clean and safe B&B to enjoy some down time, away from the maddening crowds, surrounded by nature.